Return conditions

We offer at Phiinx a 30-day money back guarantee.

Contact us so that we can send you the refund procedure.

We only accept returns of unused products in order to respect consumer hygiene.

If your product is defective and you require a replacement, simply follow these instructions:

  1. Take a clear video or photo of the defect
  2. Email through our contact page with a sentence about the defect and your video attached
  3. Once approved, send back your product as directed with all contents it came with
  4. A replacement of your product will be processed once we have received the defective one

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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